# ServiceTitan

> Comprehensive field service management platform for trades businesses including HVAC, plumbing, and electrical. Features integrated time tracking, dispatching, invoicing, and customer management designed for service contractors managing technician productivity and profitability.

- **URL:** https://www.servicetitan.com/
- **Category:** Industry Specific Time Tracking
- **Tags:** Field Service, Trades, All In One
- **Updated:** 2026-03-18 18:45
- **Canonical page:** https://timetrack.works/fr/items/servicetitan

## Details

## Overview

ServiceTitan is an end-to-end software platform built specifically for residential and commercial service businesses in the trades (HVAC, plumbing, electrical, etc.). It combines CRM, dispatching, time tracking, invoicing, and business intelligence into a unified system designed to help service contractors manage technicians and grow profitability.

## Time Tracking Integration

### Technician Time Management
- Automatic time capture from job dispatch
- Clock-in/out tied to job arrival/completion
- Drive time tracking between jobs
- Break and lunch tracking
- Overtime monitoring and alerts
- Time approval workflows

### Job-Based Time Tracking
- Time automatically associated with customer jobs
- Labor costing by job
- Technician productivity metrics
- Billable vs non-billable time
- Time-and-materials invoicing
- Warranty vs paid work tracking

## Comprehensive Platform Features

### Dispatching
- Real-time GPS tracking of technicians
- Optimized routing
- Visual dispatch board
- Capacity planning
- Skills-based assignment

### Mobile App for Technicians
- Job details and history
- Price book access
- Digital forms and checklists
- Photo capture
- Customer signatures
- Accept payment in field

### Customer Management
- Complete service history
- Automated follow-ups
- Online booking
- Membership programs
- Customer portal

### Business Intelligence
- Revenue per technician
- Call booking rates
- Average ticket size
- Customer retention
- Technician efficiency

## Benefits for Service Businesses

- Increased technician productivity through efficient dispatching
- Higher revenue per technician through better visibility
- Improved customer experience with real-time communication
- Accurate job costing for pricing optimization
- Streamlined billing from time and materials
- Data-driven decision making

## Ideal For

HVAC companies, plumbing contractors, electrical contractors, garage door services, appliance repair companies, and other residential and commercial service businesses with field technicians.

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