Drag

Overview

Drag is a collaboration tool built for teams that work primarily inside Gmail. It transforms individual email inboxes into a shared workspace where teams can manage conversations, tasks, and files collaboratively. Named a Momentum Leader by G2, Drag serves 200,000+ users across 50+ countries.

Shared Inbox

• Gmail Shared Inbox: Manage shared conversations across teams from inside Google Workspace, including support, operations, and sales pipelines
• WhatsApp Integration: Manage shared WhatsApp conversations alongside email from a single workspace
• Email Tracking: Know who is viewing, clicking, and replying to emails
• Email Sequences: Send personalized, scheduled sequences of automated follow-up emails
• Email Templates: Quickly select and send pre-built templates instead of writing from scratch

Automation

• Automation Rules: Create custom automation rules tailored to workflows in seconds
• Automatic Responder: Reply to emails automatically to improve response times and set expectations
• Auto-Tagging: Automatically organize and prioritize emails and tasks
• Board-to-Board Automation: Automatically move emails between boards based on triggers

Task Management

• Tasks: Add tasks directly to your inbox for items that are not email-based
• Checklists: Break out actionable items from emails and add them as separate tasks
• Task Notes: Add contextual notes to any task for easy reference

AI Features

• AI Drafts: AI replies drafted and ready for review in your inbox
• AI Tagging: AI-powered sorting to filter noise, prioritize what matters, and automatically organize the inbox
• AI Co-Pilot: Ask AI questions about your boards and get clear, actionable answers
• Sentiment Detection: AI analyzes incoming messages for positivity, urgency, or frustration to help teams prioritize responses
• Compose Assistant (Coming Soon): AI suggests complete draft replies based on context, previous conversations, and brand voice
• Summarize (Coming Soon): AI creates concise summaries of long email threads, highlighting key points and next steps

Security and Compliance

• Google CASA certified
• Does not store user emails
• 99.99% uptime monitored 24/7/365
• Setup in under 5 minutes with no IT team required

Use Cases

• Customer support teams managing shared email inboxes
• Sales teams managing pipelines and follow-ups
• Operations teams coordinating cross-functional communication
• Any team that uses Gmail and needs collaborative email management

Pricing

Free plan available with no credit card required. Paid plans offer additional features and capabilities.